Waiter/Waitress

We are looking for a Waiter/waitress to join our Restaurant team at the Franklin Hotel.

Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.

What is in it for you?

We value our colleagues and offer great benefits, including:

• Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.
• 28 days holiday inclusive of bank holidays, increasing with the length of service.
• Pension scheme and Simply Health plans.
• Great food and drink provided during your shift.
• Great incentives, including a refer-a-friend bonus( up to £750)
• Colleague discount to all the Starhotels Collezione around the world.

You will work with brilliant colleagues across the Hotel, ensuring we are one team delivering a seamless and memorable guest experience.

Your Role & What We Need From You

The Waiter/Waitress plays a crucial part in our success.

As Waiter/Waitress, you will assist the team in providing a highly efficient, smooth, and personalized service in line with our standards and with the flawless guest experience in mind. You will help create memorable and exciting experiences for every guest, showcasing creativity and passion in every drink served.

You will be responsible for maintaining a high level of product knowledge, delivering exceptional beverage service, and ensuring compliance with health and safety standards.

As part of the operational team, you will collaborate closely with colleagues across departments to ensure the overall success of The Starhotels UK.

Key Requirements:

• Previous experience in a similar role within a luxury hotel.
• A creative thinker with a can-do attitude and meticulous attention to detail.
• A confident, energetic, and passionate team player who thrives in a fast-paced environment.
• A genuine passion for delivering exceptional service and hospitality.

Why Us?

Join us at The Franklin, an extraordinary luxury hotel in the heart of London. Situated in the prestigious Knightsbridge area, The Franklin offers a perfect blend of Italian elegance and British charm, with exceptional service at its core. With world-class amenities and a refined atmosphere, The Franklin promises a truly unique and intimate experience for both guests and staff alike.

The hotel is a proud member of Starhotels Collezione—the group’s prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.

To find out more about us, check out our Instagram accounts: @starhotels and @Thefranklinlondon

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must be eligible to work in the UK.